Wheeled.com
For everything wheeled


For sales and quotes contact us at:
PH# (770) 925-3342
FAX (888) 719-5855
email: sales@wheeled.com

Shipping & Returns

Shipping Terms:

Wheeled.com will ship your item the best way to get your item to you in the quickest time possible and reserves the right to pick the method and carrier for the item depending on the quaintly and total size and weight of your order.

Items shipped via UPS:

If shipping is via UPS ground, please be aware that UPS can NOT ship to P.O. Boxes, APO or FPO addresses. All orders going to APO/FPO, U.S. Territories and Protectorates will be shipped via USPS Priority Mail. Please contact our Customer Service for a shipping quote. Shipments to these locations are limited to 70lbs and a maximum of 130 inches in combined length and girth.

Items shipped via USPS:

If shipping is via USPS, your items will be shipped Priority Mail Flat Rate.
The item will be sent for one price regardless of weight or distance. Weight up to 70 lbs. Wheeled.com will ship items to Alaska, Hawaii, US protectorates such as Puerto Rico and the Virgin Islands only by USPS Priority Mail Flat Rate. If shipping is via USPS, Wheeled.com will not ship to USPS forwarded address's.

For more information on USPS Priority Mail Flat Rate, please click on the following link: http://www.usps.com/prices/priority-mail-prices.htm

Combined Shipping:

Yes, Wheeled.com will offer combined shipping. All combined orders will be shipped UPS Ground. Please review the criteria for combined shipping with Wheeled.com: If you purchase more than one item from us, you can save on shipping by having your items combined. Wheeled.com will combine up to 10 items on a single invoice. Listings that have an asterisk (*) in the listing title are not eligible for combined shipping (including freight items). All items being combined must be paid for within our 7 day payment policy (see under "Payment Terms").
All items must be paid for on a single invoice. If items are paid for separately, they will not be eligible for the combined shipping discount. Please request a combined shipping invoice from us via email or phone prior to paying for your items to receive this discount.

Freight:

If your shipment is combined or exceeds the weight and length for shipping either UPS or USPS then your product will be shipped via freight. Wheeled.com will work with you on selecting the best freight carrier. United States and Canadian freight varies for freight shipping. The estimated delivery time is based on the seller's handling time, the shipping service selected, and when the seller receives cleared payment. Sellers are not responsible for shipping service transit times. Transit times may vary, particularly during peak periods.
ResidenceCommercial (no loading dock)Commercial (with loading dock) Construction Site Driver must go inside building for delivery. Wheeled.com will need the ZIP code of the delivery location.

International Shipping:

Wheeled.com will ship items international to Canada only via UPS or a selected freight company. All caster items will be shipped Canadian Tariff Code: 8302.20.00.90

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

For packages shipped outside of the continental U.S. to Canada only please e-mail us at shipping@wheeled.com for a shipping price. Please include your full address, item you are interested in and the shipping method you need.

Please be aware that delivery times on international shipping will take longer to go through your country's customs office. International shipping could take around 7-14 business days to ship. Please make sure you are aware of the delivery time before you purchase this product.

Warranty:

We provide our customers with a 30 Day Replacement Warranty, that covers damages resulted by factory defects, and entitles our customers to an even exchange.

Read and understand this owners manual before installing and using the item you purchased. Make sure you use your item within its manufactured weight limits. Items that are clearly used outside of their manufactured specification will void any warranty and will not be accepted for return or exchange. Ensure that all safety and warning labels stay in place and are legible. Please read all safety and warning labels on the product that you purchased.

Should you encounter any difficulties or problems beyond the 30 Days, please refer to the manufacture warranty.

To start the return process and obtain a RMA Number: contact the Customer Service Department (see under "Contact Terms").

Return policy:

If any item is defective upon receipt, please contact us for the return address, returns will be accepted within 30 days after the buyer receiving the item.

Returned item has to be in its original condition.

Shipping costs incurred while returning the item to us will be the customers responsibility.

All returns are subject to a 10% restocking charge, for purchased over $50.00 in value or unless prior arrangements have been made.

After receiving the return we will make a replacement depends on our available stock, if not available, a refund will be issued.

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